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At Comfora, we do our best to ensure that your order is delivered safely and efficiently. We work with trusted international and local shipping partners to provide a smooth and reliable delivery experience.
Below you can find all information regarding shipping, tracking, order changes and estimated delivery times.
All Comfora orders are shipped with tracking through trusted international and local shipping partners.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. This will be sent to the email address provided during checkout.
If you have not received your tracking information or are having trouble tracking your order, please contact us at support@heycomfora.com with your order number.
Requests to change or cancel an order must be submitted within 12 hours of placing the order.
After this 12-hour period, changes or cancellations are no longer possible, as your order may already have entered our automated processing or fulfillment process.
If you need to change or cancel your order, please contact us as soon as possible at support@heycomfora.com.
If your order arrives damaged, appears to be lost, or is significantly delayed in transit, please contact us at support@heycomfora.com with your order number and any relevant information.
If your tracking shows your order as delivered but you have not received it, please first check around the delivery location and with household members or neighbors. If you still cannot locate your package, please contact us so we can assist you.
Orders are processed within 1 business day, excluding weekends and public holidays. Tracking confirmation serves as proof of shipment.
By placing an order with Comfora, you agree to the terms described in this Shipping Policy.
For questions or assistance, please contact us at support@heycomfora.com.
| Country | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Netherlands | 5–10 business days |
| Belgium | 5–10 business days |
| United Kingdom | 5–10 business days |
| New Zealand | 5–10 business days |
| Australia | 6–11 business days |
| Canada | 6–11 business days |
Please note: Delivery times are estimates and do not include the 1-business-day processing time. Delivery times may vary due to external factors such as public holidays, weather conditions, customs processing, or carrier delays.
Please note that some shipping carriers may not deliver to P.O. Boxes or APO addresses.
Where possible, we recommend using a physical delivery address to help avoid potential delays.