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We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be:
In the same condition as received, unless otherwise covered by a specific product guarantee
In the original packaging, where applicable
With all original components included, where applicable
Accompanied by proof of purchase (e.g. order confirmation)
To initiate a return, please contact us at support@heycomfora.com.
Once your return request is approved, we will provide you with return instructions and the appropriate return address based on your location.
Items sent back without prior authorization will not be accepted.
Customers are responsible for return shipping costs.
Returns must be sent using a trackable shipping method. Please retain your tracking information until your return has been processed. Returns sent without valid tracking cannot be processed.
We partner with GiveBackBox to ensure that returned items are donated to charitable causes whenever possible.
Returns are processed through our international donation and logistics partners.
As a result, return addresses may differ from our registered business address.
GiveBackBox / Comfora
Stefanow Ruszkowski 48
98-275 Brzeznio
Poland
GiveBackBox / Comfora
16677 Roscoe Blvd
North Hills, CA 91343
United States
The fastest way to ensure you receive the correct item is to return the product you have.
Once the return is completed, we will send out the appropriate replacement item.
Requests to change or cancel an order must be submitted within 12 hours of placing the order.
After this 12-hour period, changes or cancellations are no longer possible, as your order may already have entered our automated processing or fulfillment process.
If you need to change or cancel your order, please contact us as soon as possible at support@heycomfora.com.
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at support@heycomfora.com, and we will resolve the issue promptly.
Certain opened or used products may not be eligible for a standard return, unless otherwise covered by a specific product guarantee or required by applicable law.
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
If you are a consumer in the European Union, you generally have the legal right to withdraw from your online purchase within 14 days after receiving your order, without providing a reason.
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
If you have not received your refund within 15 business days after approval, please contact us at support@heycomfora.com.