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We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Unused and in the same condition as received
In the original packaging
With all original tags attached
Accompanied by proof of purchase (e.g. order confirmation)
To initiate a return, please contact us at support@heycomfora.com.
Once your return request is approved, we will provide you with return instructions and the appropriate return address based on your location.
Items sent back without prior authorization will not be accepted.
Customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
We partner with GiveBackBox to ensure that returned items are donated to charitable causes whenever possible.
Returns are processed through our international donation and logistics partners.
As a result, return addresses may differ from our registered business address.
GiveBackBox / Comfora
Stefanow Ruszkowski 48
98-275 Brzeznio
Poland
GiveBackBox / Comfora
16677 Roscoe Blvd
North Hills, CA 91343
United States
The fastest way to ensure you receive the correct item is to return the product you have.
Once the return is completed, we will send out the replacement item or size.
Orders are processed quickly through our automated fulfillment system.
For this reason, we cannot guarantee cancellations once an order has been confirmed.
If you need to make urgent changes to your shipping address or item variant, please contact us as soon as possible, and we will do our best to assist before the order ships.
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at support@heycomfora.com, and we will resolve the issue promptly.
The following items are not eligible for return:
Perishable goods or personal care products
Customized or personalized items
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
The same return conditions apply:
Item must be unused
Original packaging required
Proof of purchase required
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
If you have not received your refund within 15 business days after approval, please contact us at support@heycomfora.com.